At Softech Services, we work hard to deliver accurate, timely, and high-quality bookkeeping and accounting solutions. This Refund Policy explains the conditions under which refunds may or may not be provided.

1. General Policy

Because our services involve professional time, expertise, and effort, all payments made for accounting, bookkeeping, payroll, and tax services are generally non-refundable.

However, we do consider refunds under specific circumstances mentioned below.

2. Eligibility for Refunds

You may be eligible for a refund if:

a) Service Not Delivered

If we are unable to begin or deliver the agreed service due to our internal issues, a full refund will be provided.

b) Duplicate Payment

If a customer is charged twice by mistake for the same service, the duplicate amount will be refunded.

c) Technical Payment Errors

If payment fails but the amount is deducted, we will verify the transaction and issue a refund accordingly.

3. Non-Refundable Situations

Refunds cannot be issued in the following cases:

• If the work has already been started or partially completed

• If the client delays providing documents or information

• If the client changes their decision after work has begun

• If the deliverables have been submitted

• If the dissatisfaction is due to factors beyond our control (e.g., government rejections, tax penalties due to late submission caused by the client)

• If the service is subscription-based and the billing cycle has started

4. Cancellation Policy

a) Service Cancellation

Clients may cancel a service request at any time.
However:

• If cancellation is made before work starts, a partial refund may be provided.

• If the work has already started, cancellation will not qualify for a refund.

b) Monthly Retainer Plans

Monthly bookkeeping packages can be cancelled anytime, but fees already paid for the current cycle are non-refundable.

5. Refund Processing Time

If approved, refunds will be processed:

• Within 7–14 business days

• Using the same payment method used for purchase

The time may vary depending on your bank or payment provider.

6. Documentation Required for Refund Requests

To process your refund request, we may ask for:

• Payment receipt or transaction ID

• Email or proof of communication regarding the issue

• Any supporting documents relevant to the dispute

7. Contact for Refund Requests

For all refund-related queries, contact us at:

Softech Accounting Services
📧 Email: [info@softechservicess.com]
📞 Phone: [ ]
Please include “Refund Request” in the subject line for faster processing.

8. Policy Updates

We may update this Refund Policy occasionally.
Changes will be posted on this page with the revised “Last Updated” date.